Shipping policy
Epic Panels Comics Shipping Policy
At Epic Panels Comics, we are dedicated to ensuring your comics and collectibles arrive safely and promptly. Below is an outline of our shipping policy to provide you with a clear understanding of our process.
Shipping Destinations
- Domestic Shipping: We ship to all 50 states within the United States, including Alaska and Hawaii.
- International Shipping: Currently, we do not offer international shipping. Please check back in the future as we expand our services.
Shipping Rates and Delivery Times
- Standard Shipping:
- Rate: Calculated at checkout based on weight, dimensions, and destination.
- Delivery Time: 5-7 business days.
- Expedited Shipping:
- Rate: Calculated at checkout.
- Delivery Time: 2-3 business days.
- Free Shipping:
- Eligibility: Orders over $100 (before taxes and after discounts) qualify for free standard shipping within the United States.
- Delivery Time: 5-7 business days.
Order Processing Time
- All orders are processed within 1-3 business days. Orders are not processed or shipped on weekends or holidays.
- You will receive a confirmation email once your order has been shipped, including a tracking number to monitor the status of your shipment.
Packaging
- We take great care in packaging your items to ensure they arrive in the best condition. Comics and collectibles are securely packed with protective materials to prevent damage during transit.
Shipping Carriers
- We primarily use USPS, UPS, and FedEx for our shipping needs. The carrier used for your order will depend on the shipping method selected and your location.
Tracking Your Order
- Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package through the carrier’s website. Please allow up to 24 hours for tracking information to be updated.
Shipping Delays
- While we strive to deliver your items within the estimated time frame, there may be delays beyond our control, such as inclement weather, holidays, or carrier delays. We are not responsible for such delays, but we will do our best to keep you informed if they occur.
Incorrect or Incomplete Addresses
- Please ensure your shipping address is correct before completing your purchase. We are not responsible for packages delivered to incorrect or incomplete addresses provided by the customer. If an item is returned to us due to an incorrect address, the customer will be responsible for the cost of re-shipping.
Lost or Damaged Packages
- If your package is lost or arrives damaged, please contact us immediately at
epicpanelscomics@gmail.com We will work with the carrier to resolve the issue and ensure you receive your items or a refund.
Contact Information
If you have any questions or concerns about our shipping policy, please contact us:
- Email: epicpanelscomics@gmail.com
Thank you for choosing Epic Panels Comics! We appreciate your business and are committed to delivering your order with care and efficiency.